Returns & Exchanges

At Carpet Underlay Shop, we want you to be completely satisfied with your flooring project, so we offer a 30-day return window for any unused and unopened rolls or accessories. Please ensure all items are in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team within 30 days of delivery with your order number and details of the items you wish to return.

• 2.
  Prepare the Package

  Ensure the underlay or accessories are securely wrapped in their original protective packaging to prevent damage during transit.

• 3.
  Arrange Shipping

  Ship the items back to our warehouse using a tracked courier service; please note that return shipping costs are the responsibility of the customer unless the item is faulty.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 5-7 working days.