Frequently Asked Questions
Everything you need to know about choosing and installing the perfect carpet underlay.
How do I choose the right thickness of underlay for my home?
Selecting the right thickness depends on your room type; for high-traffic areas like stairs, we recommend a 9mm high-density underlay, while luxury lounge areas benefit from 11mm or 12mm options for maximum comfort.
Can I use the same underlay for underfloor heating?
No, you must use a specialized low-tog underlay designed for underfloor heating. These allow heat to pass through efficiently rather than acting as a thermal block.
How much does delivery cost and how long does it take?
We offer standard delivery within 2-3 working days starting from £9.99, and next-day delivery options are available if ordered before 2 PM Monday through Thursday.
Do you offer samples before I commit to a full roll?
Yes, we provide free sample packs for most of our underlay ranges so you can feel the density and quality before making a final purchase.
What is your return policy for unused rolls?
We accept returns on full, unopened rolls within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Does new underlay really extend the life of my carpet?
Absolutely. High-quality underlay acts as a shock absorber, protecting the carpet backing and pile from wear and tear, which can increase the lifespan of your carpet by up to 50%.